Return & Exchange Policy
You can trust our products. We will gladly accept returns not meeting your expectations within 7 days upon the arrival of goods for refunds or exchanges.
However, returns of goods only at the terms and conditions as below:
- Product must be in a “new” condition as it was delivered / received. Those that has been opened or used are not acceptable.
- All attached documents, free samples and any other add-ons must be return along together with the items.
- Only applicable for registered member.
- We only do refund to you after received the items/goods in good condition.
# | Return Orders | Exchange Orders |
---|---|---|
1st Delivery Charges (ERH to Your Place) | Do not responsible, you will be charged RM15 | Do not responsible, you will be charged RM15 |
Return Delivery Charges (Your Place to ERH) | Do not responsible | Do not responsible |
Exchange Re-delivery | - | Free Delivery for East Malaysia order above RM100, West Malaysia order above RM50. |
Transaction Fee through iPay88 | Do not responsible, you will be charged 3% | Full Refund |
Transaction Fee through PayPal | Full Refund | Full Refund |
Please Login account to manage your Return & Exchange or Contact us.
退换货政策
你可以信任我们的产品。我们很乐意接受退货或换货在7日内。然而,商品只有在如下的条件可以退货:
- 产品必须在 “新的”状态。那些已被打开或使用过的是不能被接受。
- 所有随附文件,免费样品以及任何其他附加产品必须连同一起退还。
- 只适用于注册会员。
- 收到货物并处于良好状态我们才退还钱给您。
# | 退货 | 换货 |
---|---|---|
第一次的运费 (ERH到您的地方) | 不负责, 您将被收取RM15 | 不负责, 您将被收取RM15 |
退还运费 (您的地方到ERH) | 不负责 | 不负责 |
换货再次运送 | - | 免费送货,西马满RM50,东马阶满RM100以上。 |
金流费 - iPay88 | 不负责, 您将被收取3% | 全退款 |
金流费 - PayPal | 全退款 | 全退款 |
请登录账户来管理您的退换货或联系我们。