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Return & Exchange Policy
You can trust our products. We will gladly accept returns not meeting your expectations within 7 days upon the arrival of goods for refunds or exchanges.
However, returns of goods only at the terms and conditions as below:
- Product must be in a “new” condition as it was delivered / received. Those that has been opened or used are not acceptable.
- All attached documents, free samples and any other add-ons must be return along together with the items.
- Only applicable for registered member.
- We only do refund to you after received the items/goods in good condition.
|#||Return Orders||Exchange Orders|
|1st Delivery Charges |
(ERH to Your Place)
|Do not responsible, you will be charged RM15||Do not responsible, you will be charged RM15|
|Return Delivery Charges (Your Place to ERH)||Do not responsible||Do not responsible|
|Exchange Re-delivery||-||Free Delivery for East Malaysia order above RM100, West Malaysia order above RM50.|
|Transaction Fee through iPay88||Do not responsible, you will be charged 3%||Full Refund|
|Transaction Fee through PayPal||Full Refund||Full Refund|
Please Login account to manage your Return & Exchange or Contact us.
- 产品必须在 “新的”状态。那些已被打开或使用过的是不能被接受。
|第一次的运费 (ERH到您的地方)||不负责, 您将被收取RM15||不负责, 您将被收取RM15|
|金流费 - iPay88||不负责, 您将被收取3%||全退款|
|金流费 - PayPal||全退款||全退款|